Terms of Service

By accessing or using IMPACT Solutions, you agree to be bound by these Terms of Service (the “Terms”). If you use the Service on behalf of an organization, you represent that you are authorized to do so, and these Terms apply both to you and to that organization.

If you do not agree to these Terms, you may not access or use the Service. Where your organization has entered into a separate written agreement with Young’s Inc. covering IMPACT Solutions, that agreement governs to the extent it conflicts with these Terms.

IMPACT Solutions is a business-to-business platform that helps transportation and fleet organizations manage safety and operational records. Depending on the features enabled for an organization, the Service may support:

• Accident and incident reporting, including photos, locations, and supporting documents.
• Injury reporting and related workers’ compensation (DWC) workflows and forms.
• Claims management, corrective actions, citations, and inspection records.
• Driver and employee management and personnel recordkeeping.
• Dashboards, reports, alerts, risk indicators, and data exports.
• Notifications by email, SMS, and in-app messages, and AI-assisted features such as document field extraction.

The Service is available through the IMPACT web application, the IMPACT mobile app, and related websites. Features available to a given organization or user may vary based on configuration, role, and permissions.

IMPACT Solutions is intended for use by organizations that have been granted access by Young’s Inc. and by the individuals those organizations authorize (“Authorized Users”). Accounts are created by invitation from an organization administrator or by Young’s Inc.; the Service is not offered for personal or consumer use.

Each organization is responsible for determining who receives access, assigning appropriate roles and permissions, keeping user information current, and promptly removing or disabling access for individuals who should no longer have it. Organizations are responsible for the activity of their Authorized Users within the Service.

You are responsible for maintaining the confidentiality of your sign-in credentials. You agree to:

• Keep your password and any authentication methods secure and not share them with anyone.
• Use only your own account and not allow others to access the Service through it.
• Not attempt to access another user’s account or another organization’s information.
• Notify your organization’s administrator and Young’s Inc. at support@impactreportingsolutions.com promptly if you suspect unauthorized access to your account or the Service.

Young’s Inc. is not responsible for losses arising from a failure to safeguard account credentials, to the extent permitted by law.

Subject to these Terms, Authorized Users may access and use the Service for the internal business purposes of their organization, within the roles and permissions assigned to them, and in compliance with applicable laws. This permission is limited, non-exclusive, non-transferable, and revocable.

You may not, and may not permit anyone else to:

• Access or attempt to access the Service, accounts, or data without authorization.
• Share credentials, use another person’s account, or create accounts outside the invitation process.
• Attempt to circumvent role-based permissions, organization boundaries, or other access controls.
• Access, view, or retrieve information belonging to another organization.
• Upload or transmit malware, or engage in malicious, abusive, or harmful activity.
• Probe, scan, or test the vulnerability of the Service, or interfere with or disrupt its operation, security, or performance.
• Reverse engineer, decompile, or disassemble the Service, except to the extent such restriction is prohibited by applicable law.
• Copy, resell, sublicense, or commercially exploit the Service other than as permitted by these Terms.
• Use the Service to submit information you do not have the right to submit, or for any unlawful, fraudulent, or deceptive purpose.
• Use automated means to access or extract data from the Service except through features provided for that purpose.

“Organizational Data” means the information, records, photos, documents, and other content that an organization or its Authorized Users enter, upload, or generate in the Service, including accident reports, injury records, employee and driver records, claims records, and photographs.

As between Young’s Inc. and the organization, the organization retains its rights in its Organizational Data. Young’s Inc. does not acquire ownership of Organizational Data because it is stored in or processed by the Service.

The organization grants Young’s Inc. a limited, non-exclusive right to host, store, process, transmit, display, back up, and otherwise handle Organizational Data as necessary to provide, secure, maintain, and support the Service, and as otherwise described in our Privacy Policy.

Organizations are responsible for the accuracy, quality, and legality of their Organizational Data, and for ensuring that they and their Authorized Users have the appropriate authority, consents, or lawful basis to enter, upload, store, and process that information in the Service, including any personal, employee, or health-related information.

IMPACT Solutions is a recordkeeping, workflow, reporting, and decision-support platform. It does not replace an organization’s legal, regulatory, safety, insurance, human-resources, medical, or professional obligations or judgment.

Each organization remains responsible for complying with the transportation, workplace safety, employment, workers’ compensation, privacy, recordkeeping, and other laws and regulations that apply to it, including determining what must be reported, to whom, and when.

Where the Service supports DWC-related workflows or forms, the organization remains solely responsible for determining and meeting its applicable workers’ compensation obligations and deadlines. Use of these workflows does not by itself satisfy any filing, notice, or reporting requirement.

Reports, dashboards, alerts, risk indicators, litigation-related indicators, AI-assisted outputs, and other analytical features are informational, decision-support tools. They depend on the information available in the Service and may be incomplete or inaccurate. They are not legal, medical, or insurance advice, and they are not guaranteed predictions or guarantees of any outcome. AI-assisted outputs, such as fields extracted from an uploaded document, should be reviewed by a user before they are relied upon or saved.

Any Potential Litigation or similar risk assessment is an early-warning tool based on available information. It does not determine or guarantee whether litigation will occur, and it does not predict the outcome of any legal proceeding. Organizations should consult qualified legal, insurance, medical, or other professionals as appropriate.

By using the Service, you agree to receive electronic communications related to it, such as account invitations, security messages, workflow notifications, and administrator announcements, by email, SMS, or in-app notification. These communications satisfy any requirement that such notices be in writing, to the extent permitted by law.

Email, SMS, and in-app notifications are intended to assist with workflows. Delivery depends on third-party carriers, providers, device settings, and accurate contact information, and should not be treated as guaranteed unless delivery is actually confirmed by the applicable system. Organizations should not rely on notifications as the sole means of meeting time-sensitive obligations. Standard message and data rates may apply to SMS.

The Service relies on third-party providers for functions such as hosting, data storage, email and SMS delivery, and AI processing, and may allow interaction with other third-party services. Use of third-party services may be subject to those providers’ own terms and policies. Young’s Inc. is not responsible for third-party services that it does not control, and their availability may change. Information about how data is shared with service providers is described in our Privacy Policy.

Young’s Inc. works to keep the Service available and reliable but does not guarantee that it will be uninterrupted, timely, or error-free. The Service may be unavailable from time to time due to maintenance, updates, outages, or circumstances outside our control. Young’s Inc. may update, change, add, or discontinue features of the Service at any time. Some features, including mobile app features, may require you to install updates to continue using them.

The Service, including its software, design, workflows, text, graphics, and the IMPACT and IMPACT Solutions names and logos, is owned by Young’s Inc. or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. This does not affect an organization’s rights in its Organizational Data.

If you provide feedback or suggestions about the Service, Young’s Inc. may use them without obligation to you.

Young’s Inc. uses reasonable administrative, technical, and organizational safeguards designed to protect Organizational Data, including role-based access controls and organization-level data separation. No method of transmission or storage is completely secure, and Young’s Inc. cannot guarantee absolute security.

Authorized Users may have access to confidential and sensitive information, including employee, injury, and claims information. You agree to access and use that information only as needed for your authorized role and your organization’s legitimate business purposes, and not to disclose it except as permitted by your organization and applicable law.

How Young’s Inc. collects, uses, and shares personal information is described in our Privacy Policy, which is incorporated into these Terms.

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Young’s Inc. does not warrant that the Service will be uninterrupted or error-free, that data will not be lost, that any report, indicator, alert, or AI-assisted output will be accurate or complete, or that use of the Service will result in compliance with any law or regulation.

To the fullest extent permitted by law, Young’s Inc. and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Young’s Inc. is not liable for decisions made, actions taken, or obligations missed in reliance on reports, dashboards, alerts, risk or litigation indicators, AI-assisted outputs, or notifications. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

To the extent permitted by law, the organization agrees to defend, indemnify, and hold harmless Young’s Inc. and its affiliates, officers, employees, and agents from claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: its Organizational Data, including a lack of authority or lawful basis to submit it; its or its Authorized Users’ use of the Service in violation of these Terms; or its violation of applicable law or the rights of a third party.

Young’s Inc. may suspend or terminate access to the Service, in whole or in part, for an organization or an individual user if we reasonably believe there has been a violation of these Terms, a security risk, unlawful activity, or conduct that could harm the Service, Young’s Inc., or others, or if an organization’s access to the Service otherwise ends.

Organization administrators may disable or remove their Authorized Users’ access at any time. Sections of these Terms that by their nature should survive termination — including those relating to Organizational Data, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — will survive.

After an organization’s access ends, Young’s Inc. may retain Organizational Data for a period of time and then delete it, in accordance with our Privacy Policy, any agreement with the organization, and applicable law. Organizations that wish to request a copy or deletion of their Organizational Data should contact support@impactreportingsolutions.com before or promptly after access ends. Young’s Inc. does not guarantee that data will remain recoverable after access ends, and organizations are responsible for retaining any records they are required to keep.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Young’s Inc. may update these Terms from time to time. When we do, we will post the updated Terms on this page and update the effective date above, and where appropriate we may provide additional notice through the Service. Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact: