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IMPACT

Support

IMPACT Solutions Support

Help for existing customers with sign-in, technical questions, account access, and reporting problems.

Contact SupportCustomer Login

  • Existing Customers

    If your organization already uses IMPACT, sign in with the account your administrator created for you. For questions about your organization’s setup, contact your company administrator or our support team.

  • Sign-in assistance

    Having trouble signing in? Confirm you are using the email address your invitation was sent to. If you still cannot sign in, contact your company administrator or email support.

  • Technical support

    For issues using IMPACT on desktop, tablet, or mobile, email support with a description of what happened, the device and browser or app you were using, and the approximate time.

  • Account / access assistance

    IMPACT accounts are invitation-only. Your company administrator manages invitations, roles, and access. If your invitation link has expired, ask your administrator to resend it.

  • Reporting a problem

    If something is not working as expected, email support. Please do not include sensitive injury, medical, or claim details in your email — describe the problem and our team will follow up.